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Distance Sales Agreement & Pre-Information

This agreement and pre-information is issued under Turkish Consumer Protection Law No. 6502 and the Distance Contracts Regulation for accommodation reservations made through remote means of communication such as phone, WhatsApp, e-mail or the website.

Article 1 – Parties

Service Provider:

  • Title: Bakırköy Hotels
  • Address: Ebuzziya Caddesi, Ömer Naci Sk. No:4, 34140 Bakırköy, İstanbul
  • Phone: 0530 462 34 44
  • E-mail: info@bakirkoyhotels.com
  • Website: bakirkoyhotels.com

Guest (Consumer): The person making the reservation whose name and contact details appear in the reservation confirmation.

Article 2 – Subject

The rights and obligations of the parties regarding the guest's purchase of accommodation at Zeugma Suit Hotel or Des Suit Hotel for the room type, dates and number of guests stated in the confirmation, together with any extra services requested (e.g. room decoration package).

Article 3 – Main Characteristics and Price

  • Room type, amenities, capacity and starting nightly price are shown on the relevant room page.
  • The total price, based on number of nights, room type and extra services, is stated in the reservation confirmation. Prices include VAT and accommodation tax.
  • Extra services such as room decoration are not included in the room rate and are charged separately.

Article 4 – Payment and Performance

  • Payment is made by the method stated in the confirmation (cash / credit card at the hotel or bank transfer). If a deposit is required, the amount and due date are stated in the confirmation.
  • The service is performed at the hotel on the confirmed dates. Check-in/out times and house rules are on the Terms of Stay page.

Article 5 – Right of Withdrawal

Under Article 15(1)(g) of the Distance Contracts Regulation, there is no right of withdrawal for contracts for accommodation services to be provided on a specific date or period. However, the guest may cancel or change the reservation under the terms of our Terms of Stay & Cancellation Policy.

Article 6 – Cancellation and Refunds

Cancellation, changes, early departure and refunds are governed by the Terms of Stay & Cancellation Policy. Where a refund is due, it is made using the original payment method within 14 days at the latest.

Article 7 – Obligations

  • The service provider shall allocate a room matching the confirmed reservation. In case of force majeure or technical necessity, an equivalent or higher-category room is offered or the amount paid is refunded.
  • The guest shall provide accurate information, present valid ID at check-in and comply with the house rules.

Article 8 – Complaints and Disputes

Please send complaints to 0530 462 34 44 or info@bakirkoyhotels.com. Disputes are handled by the Consumer Arbitration Committees and Consumer Courts at the consumer's place of residence or where the transaction was made, within the monetary limits announced annually by the Ministry of Trade.

Article 9 – Entry into Force

By confirming the reservation, the guest declares having read and accepted this pre-information and agreement, which enters into force upon confirmation.