Privacy Policy
At Bakırköy Hotels (Zeugma Suit Hotel and Des Suit Hotel) we value your privacy. This policy explains in plain language what information we use and why when you visit bakirkoyhotels.com or contact us for a reservation. For detailed information see our Personal Data Protection Notice.
What we collect
- Information you give us: name, phone, e-mail, dates, number of guests and special requests (e.g. room decoration) when you call us, message us on WhatsApp or fill in the reservation form.
- Information created while using the site: pages visited, buttons clicked (e.g. "Call now", "Message on WhatsApp"), device and browser type, approximate location (city level), traffic source — collected with cookies and similar technologies.
Why we use it
- To respond to your reservation request and prepare your stay,
- To understand which parts of the site are useful and improve our service,
- To measure how many calls or messages our ads generate (conversion measurement),
- To comply with our legal obligations.
About conversion measurement
We may use Google Analytics, Google Ads and Meta (Facebook/Instagram) measurement tools. Only event information such as "room page viewed", "phone button clicked" or "WhatsApp button clicked", together with the room name, is sent to these tools. Your name, phone number, e-mail address or form contents are never sent. You can switch off analytics and marketing cookies by choosing "Reject" in the cookie notice.
Who we share it with
We do not sell personal data. We share it only with authorities where required by law and with suppliers we need to provide our service (hosting, e-mail, accounting, measurement services), to the extent necessary.
WhatsApp and phone
Messages you send via WhatsApp are transmitted under Meta's WhatsApp terms. We use information shared on this channel only to answer your request. Please do not send sensitive information such as card details via WhatsApp or e-mail.
Other websites
Our site may link to our hotels' official websites, maps and social media accounts. Their owners are responsible for their privacy practices.
Security
Our site runs over an encrypted connection (HTTPS), access to personal data is limited to authorised staff, and no card details are collected or stored on the website.
Children
Our website is not directed at children under 18 and we do not knowingly collect their data.
Changes and contact
We may update this policy; the current version is always on this page. Questions: info@bakirkoyhotels.com · 0530 462 34 44